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Refund Policy

Last Updated: March 21, 2026

1. Overview

At Play2WinGG, operated by PocketPlay, we want you to be completely satisfied with your subscription. All payments are processed through our online reseller, Paddle.com, who acts as the Merchant of Record for all our orders and handles customer service inquiries and returns.

2. 30-Day Money-Back Guarantee

If you are not satisfied with your Play2WinGG subscription for any reason, you may request a full refund within 30 days of your purchase or renewal date. No questions asked.

  • Full refund of the subscription fee paid
  • Applies to both initial purchases and renewal charges
  • No questions asked within the 30-day window

3. How to Request a Refund

You can request a refund through any of the following methods:

3.1 Through Play2WinGG Support

3.2 Through Paddle

Since Paddle is the Merchant of Record for all our transactions, you can also request a refund directly through Paddle's Order Support team at paddle.net.

4. Refund Processing

Once your refund is approved:

  • Processing Time: Refunds are typically processed within 5–10 business days, depending on your financial institution
  • Original Payment Method: Refunds are issued to the original payment method used for the purchase

5. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. After cancellation, you will retain access to premium features until the end of your current billing period.

To avoid future charges, please cancel your subscription before the next renewal date. You can manage your subscription through your account settings or by contacting support.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We will notify Paddle of any changes to this policy as required.

7. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request: