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Privacy Policy

Last Updated: March 21, 2026

1. Introduction

Welcome to Play2WinGG, operated by PocketPlay ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming tournament platform and subscription services.

By using Play2WinGG, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

  • Name and username
  • Email address
  • Payment information (processed securely by our payment processor)
  • Gaming profiles and identifiers
  • Region and language preferences
  • Date of birth (for age verification)

2.2 Usage Information

We automatically collect information about your interaction with our Service:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, clicks)
  • Tournament participation and results
  • In-platform activity and preferences
  • Cookies and similar tracking technologies

2.3 User-Generated Content

Content you voluntarily provide, such as profile information, communications, and tournament submissions.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide access to tournaments, process subscriptions, and deliver premium features
  • Account Management: To create and maintain your account, authenticate your identity, and manage subscriptions
  • Payment Processing: To process payments through our secure payment processor
  • Communications: To send transactional emails, tournament notifications, and important service updates
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Improvement: To analyze usage patterns and improve our Service
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: To comply with legal obligations and enforce our Terms
  • Marketing: To send promotional content (you can opt-out at any time)

4. How We Share Your Information

4.1 Payment Processor

We use Paddle.com as our Merchant of Record to handle subscription payments. When you subscribe, your payment information is collected and processed directly by Paddle in accordance with their privacy policy.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating our platform, such as hosting, analytics, customer support, and email services. These providers are contractually obligated to protect your information.

4.3 Tournament Partners

With your consent, we may share your gaming profile information with tournament organizers and partners to facilitate tournament participation.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Play2WinGG, our users, or others.

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function (e.g., authentication)
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you cancel your subscription, we may retain certain information for:

  • Legal compliance and dispute resolution
  • Fraud prevention and security
  • Enforcing our Terms and Conditions

You may request deletion of your data by contacting us at support@play2wingg.com, subject to legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request a copy of the personal information we hold about you.

8.2 Correction

Request correction of inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal information, subject to legal exceptions.

8.4 Opt-Out

Opt-out of marketing communications or certain data processing activities.

8.5 Restrict Processing

Request that we limit how we use your information.

To exercise these rights, contact us at support@play2wingg.com.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 18, you must have parental or guardian consent to use our Service.

If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

We take appropriate measures to ensure your information receives adequate protection, including using standard contractual clauses approved by regulatory authorities.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our Service.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise your CCPA rights, email us at support@play2wingg.com.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, or object to the processing of your personal data.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: